Frequently Asked Questions | Hire Designer Dresses | The Birdcage Stylist
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FAQ’s

If your question isn’t answered below, click here to contact us!

View the full terms of hire and rental agreement here

How do I book a dress?

View the range here (link). Once you have decided on the dress you would like to wear to your event, select a Thursday for delivery from the calendar on the content page. This will automatically set the return date to the following Monday. If you require a dress outside of these days, please submit a custom hire enquiry (found on product page) or email our customer service team at info@thebirdcagestylist.com.au. Full payment is required to secure your dress booking – we do not do ‘holds’. We can take bookings up to 3 months in advance. Popular styles are booked out up to 2 months in advance, so please get in early to book the dress you want.

 

How long can I hire a dress for?

Rentals are strictly Thursday to Monday, unless otherwise previously arranged. Our deliveries are tracked, and we are notified once they arrive on your doorstep. We will email you once your order has been shipped along with the tracking number so that you can track your package and be at the address to receive it on the day it arrives. The day after your event, please pop the dress in the supplied Australia Post satchel and take it to THE COUNTER at your local Australia Post Office. DO NOT PUT IT IN A POST BOX. We have already removed the tracking number sticker for you. Your garment must be returned no later than the date specified in the instructions in your parcel and at the check out. Please remember other customers are waiting to wear the dress after you, and if you return the dress late, we have to refund the customer who misses out. You will be charged an extra fee if you do not immediately return the dress. Avoid this, and please return on time 🙂

 

Can I try on the dress?

We are purely online, so cannot offer a “try-on” service.  Those wishing to try on before you hire a particular dress, we suggest finding your nearest retailer of that particular designer to try it on. We provide you the full measurements, as per the labels specifications. If you do want to try on our dress, the only option is to hire it before your actually event date, which is charged at normal rental price. If you receive your dress and it does not fit properly, please return it in the post bag provided, and we can send you out an alternative of your choice – provided there is enough time before your event. Postage for second shipments are a cost of $30, at the customer’s expense.

 

I received the dress, and it’s not quite right. What should I do?

Doesn’t fit properly? Doesn’t quite suit? If you aren’t 100% satisfied with the dress, please first email info@thebirdcagestylist.com.au to notify us. We will advise you to return it in the provided Australia Post satchel. You can either choose another dress which will be dispatched when we receive the unsuitable dress, or you can take up a credit voucher (less postage of $30) to use at another time. To re-send the second dress, a $30 fee will be charged to the customer for postage costs. The Birdcage Stylist will not be responsible for incorrect sizing, as we use all specified sizing as per the designer’s website.

 

My dress still hasn’t arrived?

Please email us if the dress has not arrived on the date it was due at info@thebirdcagestylist.com.au. All of our deliveries are tracked, therefore no parcel will be unaccounted for. If you are not home when the delivery is made, a collection note will be left. It is your responsibility to then collect the parcel within the operating hours of Australia Post. If you work business hours, it may be suggested to have your parcel delivered to your workplace. We will notify you the day before your dress is due to arrive, so please ensure you are at the address you provided, between 9am – 5pm to collect the parcel.

 

What if my dress doesn’t arrive in time?

Don’t fret! You will usually receive your dress no later than by 5pm on a Thursday. Australia Post delays are out of our control, and we will always provide you with the tracking number upon request. In very rare circumstances your dress will arrive no later than by 5pm on Friday. If in any unfortunate situation your dress does not arrive in time, please get in touch with us, and we will advise you to send it back to usunworn and still tagged, for a credit to use for your next rental with The Birdcage Stylist.

 

Can I wear fake tan?

Fake tan is not to be worn with our dresses as all damages/stains will incur extra cleaning charges to the customer. If the stains cannot be removed by our dry cleaner, then the dress will need to be purchased by the renter.

 

I stained my dress!

Beware of fake tan and red wine! We suggest you take extra care as dress replacements will be charged if deemed ruined. Please no not attempt to clean the dress – scrubbing and soaking can cause discolouration and this dress will need to be paid for at its recommended retail price, if deemed unsellable by The Birdcage Stylist.

 

I damaged my dress

Please be mindful of jewellery or bags which can “pull” threads on the dress. No fake tan, mousses or bronzers are to be worn with the dresses, as this can cause discolouration to the dress fabric. It is your responsibility when it comes to wearing and protecting your dress from The Birdcage Stylist.

 

Should I wash the dress?

Not at all – the dry-cleaning is on us! If you stain it, please notify us prior to sending back to The Birdcage Stylist.

 

How far ahead can I book ahead?

Our booking system allows you to rent a dress up to 3 months in advance. Please contact us via email if the date you require a certain dress for, is more than 3 months away.

 

I can’t find a dress that used to be on your site

Seasons change, and we have to keep up with the trends! It’s our jobJ If you have previously seen a dress that you wanted to hire, please understand that we do not keep every dress. We have to move our stock to make room for current season garments.