Terms & Conditions - The Birdcage Stylist
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Rental Agreement / Terms & Conditions

 

Below are the terms and conditions of hire, which you will be required to “tick” upon making your order at the checkout. Please read all information below to understand sizing, shipping and damages.

Hire Period:

Hire period is strictly Thursday to Monday, unless otherwise advised and previously arranged. In most cases, you will receive your dress by 5pm on Thursday (this is subject to very rare circumstances that are out of our control such as Australia Post delivery delays. In these rare cases, you will receive your dress no later than 5pm on Friday). When you receive your parcel, it will include instructions for returning your dress. All dresses must be handed over the counter at Australia Post no later than by 4pm on a Monday unless previously arranged. If you return your dress late, you will be impacting the next booking for that dress and late fees will apply. If we have to cancel the next booking because you sent your dress back late, you will be charged another 3 days hire at the full hire rate. We know the date and time that you drop the dress to your local post office via the tracking number and this is the information we use to see if you have posted it back in time or not so please be careful to HAND IT OVER THE COUNTER, and DO NOT drop into a post box. If you drop it into a post box and we receive the dress back late, late fees will apply. If a dress is not hired the weekend before your dates, we will strive to have it sent to you earlier. If you are not satisfied with the date The Birdcage Stylist advises we can have the dress arrive to you, or if the time will be “pushing it” then we suggest you do not risk hiring in such a short time frame.

 

Delivery:

Delivery can take 1-4 days, depending on where you live.

We use Australia Post express and tracked postage to get your dress delivered to you safely! The cost for postage is $15.00 flat rate, which is added on to your dress hire. If you are not home when the delivery is made, a collection note will be left. It is your responsibility to then collect the parcel within the operating hours of Australia Post- we will not be held liable and no refunds or exchanges will be made if your dress doesn’t arrive in time for your event due to you not being at the delivery address at the time of delivery. We are not responsible if the postman misses you and you have to collect the item from your local Post Office. If you work business hours, it may be suggested to have your parcel delivered to your workplace. If you work in a big office, please ensure you give us as many details as possible so your item does not go missing at your office- we are not responsible if this happens. We will notify you the day that we ship your dress, so please ensure you are at the address you provided, between 9am – 5pm to collect the parcel. Deliveries are made between 9am and 5pm by Australia Post. A PO Box is suggested if you have one.

It can take 1-4 days for delivery with Australia Post, even with “express” postage. To check if you are in the “next-day network” click here. The Birdcage Stylist will provide a full refund (including postage) ONLY when Australia Post does not deliver a dress before the event date. If the dress arrives on your event date e.g. Friday June 1st, this is classed as you receiving the dress in time if it is delivered by 5pm on Friday June 1st. Once the package is marked “delivered” via the tracking number- we class this as being delivered and no refunds will be made. It is your responsibility to check your property thoroughly to make sure that the postman has not left your package somewhere (e.g. on a porch) or at the neighbours porch by mistake etc. The Birdcage Stylist will not be held responsible, or be liable for any costs involved if the dress does not arrive on time. Only a full refund will be provided once the dress is marked as “returned” by Australia Post, after you put the dress in the return satchel.

 

Returning Your Hire:

The Birdcage Stylist will provide a complimentary Australia Post satchel for you to return the dress. This will be inside your dress package, so please use the provided satchel, as we have a record of all tracking numbers.

When returning your dress, please TAKE THIS TO THE COUNTER at Australia Post. If you put in in ANY post box, you WILL be charged extra days for hire. Please don’t delay the return, as other customers are waiting to wear the dress in just a few days’ time, and you will be charged an extra 3 day full rental fee.

Lost or misplaced dresses will be at the expense of the customer. Again, this is important that you hand the item over the counter at Australia Post, as the item becomes marked as “received” and the responsibility is out of your hands. If you wish to track your item, we will provide the tracking number at your request. You can then view the parcels location at www.auspost.com.au/post.

 

Size and Fit:

By ticking these terms and conditions, you note that you are aware of the suitability of your selected dress/set. Measurements are sourced from the designer’s website, and The Birdcage Stylist is not responsible if these measurements have changed since we sourced this information. Please refer to the designer’s website or try on the garment before hiring.

We are purely online, so cannot offer a “try-on” service. We are not a shopfront, and this is how we can keep our prices so low. Those wishing to try on before you hire a particular dress, we suggest finding your nearest retailer of that particular designer to try it on. We provide you the full measurements as per the labels specifications. If you find your dress still does not fit properly, please return it in the post bag provided, and if time permits, we can send you out an alternative of your choice. Postage for second shipments cost $30, at the customer’s expense. We provide a complimentary return post satchel, so we must charge $30 for every delivery after the first initial one.

 

Garment Care and Damage to Dress Policy:

NO: Fake tan, makeup or wine stains permitted on any The Birdcage Stylist garments. Any damage/stain/tear/pulls will result in the renter purchasing the garment.

We quality check all of our dresses before they are dispatched to the customer to check for any damages/stains etc, however in the extremely rare circumstance that you feel your dress is not satisfactory on receipt please contact us straight away so that we may resolve the issue for you. In this circumstance the dress must be returned to us immediately and before your event date so that the matter can be investigated/outcome resolved. If we are not contacted/dress is not returned immediately the customer forfeits their right to a credit note/possible refund.

You don’t need to dry-clean your dress after you wear it – we’ll take care of it! Simply pop the dress in the post bag and send it back.

If you damage your item, you hereby agree to pay the costs to repair or replace the dress. This will be determined by The Birdcage Stylist (maximum cost will be the recommended retail price) and you will be notified of the amount you will be required to pay. To avoid having to pay damages, steer clear of red wine, fake tan that rubs off your skin, and high heels that can put holes in the dress. Please do not attempt to pull up a zip that is zoo tight as this will cause it to break. If you do not think you are capable of looking after the dress, we suggest you purchase your desired dress from the designer or retailer, so it is yours to keep. Severe damage to our garments will result in you paying the full retail price to replace the dress, and it will be sent to you to keep.

 

Cancellations and Returns

All cancellations must be made before 30 days of event date to be eligible for a full refund.

You may only exchange from 30 days to 4 days prior to your booking date. If you do not wish to exchange and no longer require a dress hire for any reason, a credit note for the value of the dress hire will be issued.

Within 4 days, only a credit note is available, minus the postage costs ($30 in total). The dress may already be on its way to you within these 4 days, so you must return it unworn as soon as you receive it to be eligible for a credit note. We package our dresses in a way that we will know if it has been opened or worn. If there is enough time to send out another dress before your event, then we can do this also.

Our dresses are in good used condition. Please keep in mind that they are second-hand and as such do have some general wear and tear. If you are not happy with this, we suggest that you purchase your dress brand new from the designer. We will not refund dresses for general wear and tear, however will always let the customer know prior to booking if there is any damage that we feel is noticeable or note-worthy.

The Birdcage Stylist reserves the right to cancel any booking up to 24 hours before a customer’s event date. This is only in very rare circumstances, when dresses are damaged, lost, or sent back late by the previous customer. We always strive to replace dresses, however The Birdcage Stylist will not be responsible for any costs incurred if we have to cancel a customer’s hire.